01225 742361
Box Surgery & The Firs Surgery

Self-Referral Services

When you telephone the surgery requesting an appointment, in order to direct you to the most appropriate care, the call-handler may ask you further questions. All staff are bound by strict confidentiality.

We now have a range of options for you to book directly, these include;


Please follow this link for more information regarding Community Pharmacy Consultation Service. Our local pharmacists are now able to prescribe medications, like antibiotics, for some conditions such as; skin, urine and respiratory infections.


Physiotherapists (FCP – within the PCN)

We have physiotherapists who work between the 5 local practices, within our PCN. If you telephone the surgery with a problem that the physiotherapist will be able to deal with, the call-handler will arrange an initial telephone consultation with them who can then forward you on for the most appropriate care.


Mental Health

You can self-refer to IAPT, you can find out more information about their service on their website.


Physiotherapy (hospital based)

Click on this link for the self-referral information. Alternatively, collect a hard copy of the form from reception.



Click on this link for the self-referral information. Alternatively, collect a hard copy of the form from reception.



If you’re still experiencing difficulties with your sleep, Sleepstation can provide you with the support and guidance you need to sleep well. You can self-refer by calling 0333 800 9404 or via the website https://www.sleepstation.org.uk/start-now/


CUES (Community Urgent Eyecare Services)

The brand new service means that high-street opticians can offer free treatment advice and management for urgent eye conditions such as a red or painful eye, foreign body, sudden change in vision, or sudden onset of flashes and floaters which may suggest retinal detachment.

Anyone, whatever age and whether registered with an optician or not, can access treatment for any new or worsening urgent eye conditions.

This is a temporary service set up as a result of concerns that many patients were not seeking treatment for eye conditions due to worries about exposing themselves to COVID-19 by visiting A&E departments or their GP.

A full list of those opticians who are offering this new service is available at https://primaryeyecare.co.uk/find-a-practice/
Please enter your postcode for the most accurate response.

Alternatively, here is a  full list of opticians in Bath and North East Somerset, Swindon and Wiltshire.

Please note that patients with non-urgent or longstanding symptoms are not eligible for CUES.