01225 742361
Box Surgery & The Firs Surgery

AccuRx Patient Triage

Since August 2023 we have been using a new appointment system where patients can submit a medical or admin request using a quick and easy online form, including some details for the reason of your appointment request. Please try to give as much specific and concise information as possible. You are also able to do this on someone else’s behalf, for instance children or someone you are caring for. If you do not have access to the internet or are unable to use a computer or smartphone, you can call reception on 01225 742361 and a member of our team will fill this out on your behalf.

We think this is much easier for most patients than waiting on hold to speak to a receptionist, as well as providing our clinical team with the right information to get you the help you need in a timely manner.

All medical requests will be assessed by a doctor or clinical practitioner, usually on the day but at maximum within 48 hours. You may receive a text, phone call or be invited for an appointment at the surgery. Please keep your phone with you and be aware that phone calls from the surgery will display as ‘No Caller ID’. If you need urgent assistance please call our reception on 01225 742361 or 111 if we are closed. Please call 999 for emergencies.

This service is being provided by Accurx; you can find more information at https://www.accurx.com/patient-triage and they have a patient support team should you encounter difficulties. Some local surgeries are already using this service with very positive patient feedback, but of course we would love to hear from you to keep improving our service.

Date published: 7th July, 2023
Date last updated: 26th January, 2024