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Box Surgery & The Firs Surgery

NHS App

Discover the NHS App: Your Gateway to Convenient Healthcare

The NHS App, owned and managed by the NHS, is a secure and user-friendly platform that gives you access to a wide range of healthcare services on your smartphone or tablet. Available for both iOS and Android, the app offers an easy way to manage your health anytime, anywhere.

Here are just a few of the things you can do with the NHS App:

  • Book or cancel GP appointments.
  • Order repeat prescriptions.
  • View your GP health record, including detailed information about medications, vaccinations, test results, and more.
  • Find trusted health information and advice tailored for you.
  • Set organ donation preferences.

Viewing Your Medical Record Starting from April 2022, patients can view their full medical records directly through the NHS App. If you’d like to have limited access to your record or need help enabling this feature, please visit our reception desk, and we’ll be happy to assist you.

Linkage Key Assistance Sometimes, the app may prompt you to enter a “linkage key.” This is a unique code that links your records to the app. If this happens, simply contact the surgery, and we will provide you with the required information.

Important to Note When Changing GP Practices If you move to a new GP practice, your entries on the NHS App from your previous practice will not carry over. You’ll begin afresh and only see entries made by your new GP practice. However, rest assured that your previous records are not lost. To view past entries, you can request access to your historic records at your new practice. For more detailed information, please refer to ‘Access to Patient Records through the NHS App – NHS Transformation Directorate‘.

How to register for the NHS app? There is more information about the NHS App available from NHS App help and support. There are also online tutorials which show you what it is like to install and register for the NHS App. These can be found below:

How to register with the NHS App – YouTube Guide

A beginners’ guide to downloading the NHS app on your iPhone – YouTube

For a step by step guide – Requesting repeat prescriptions – NHS Digital

Date published: 10th April, 2025
Date last updated: 10th April, 2025