01225 742361
Box Surgery & The Firs Surgery

New Telephony System – Thursday 21st March

Dear Patients

On Thursday 21st March we are having a new telephony system installed. This should not affect our incoming calls and should change over to the new system without any issues.

Please note the following;

  • Our telephone number remains the same – 01225 742361
  • When we telephone you, it will no longer show as withheld.
  • All telephone calls (incoming and outgoing) are recorded.
  • When you call the surgery and are number 5+ in the telephone queue, you will have the option to keep your position in the queue on a “call-back service”. This will be active between 8:00-17:30.

As this is a new system for us all, please bear with us whilst we get used to it.

Many thanks,

Box Surgery

Date published: 20th March, 2024
Date last updated: 12th April, 2024