01225 742361
Box Surgery & The Firs Surgery

Online Services

Click here to access your online services if you have already registered

There is now the facility for patients to order repeat prescriptions via this website. This is protected by the highest security and cannot be accessed by others providing you keep your registration details secure. You can also gain access to a summary and coded information from your medical record.

Request a Repeat Prescription

Please allow a minimum of 2 working days from the time of your request.

You can only request repeat medication that you regularly take. Your prescription will be sent to your usual pharmacy (as noted on your records). If you wish to change your usual pharmacy, please let us know.

View a Summary of your Medical Record

You can view your medication, allergies and adverse reactions.

View Coded information from your Medical Record

You can view diagnoses, pathology results, vaccinations, blood pressure readings, etc

Register to use SystmOnline

You will need to obtain a user name and password.

To obtain this please call at reception and complete an application form. You must bring some photo identification with you (such as a passport, driving licence or student card) as we will need to verify your identity. We will not be able to give you your letter without this ID verification.

For security reasons we cannot give out account details by phone, email or post. If you have a condition that prevents you getting to the surgery, you may nominate a relative or carer to collect the details on your behalf (at your own risk) by adding their details to the application form.

Application Form for Online Access (word doc)

Online services information (word doc)

Proxy Online Access application form (word doc)

SystmOnline App – Smart Phones & Tablets

If you are signed up to SystmOnline via the surgery you can now download the SystmOnline app on your smart phone/tablet. You can use your assigned username and password that has previously been given to you.

Terms and Conditions

While we will make all reasonable efforts to provide the service, we will not be liable for any failure to provide the service, in part or fully, for any cause that is beyond our reasonable control. This includes, in particular, any suspension of the service resulting from maintenance and upgrades to our systems or those of any party used to provide the service. You must keep your personal details secret and take all reasonable precautions to prevent the fraudulent use of your personal details. We reserve the right to change the service from time to time and shall give you notice of any material changes. We may, where we consider it appropriate for you or your protection, suspend, withdraw or restrict use of the service or any part of the service. We will tell you as soon as practicable if we take such action. We reserve the right to vary these terms and conditions.